Shipping Policy

General Overview

This Shipping Policy governs all order processing, packaging, delivery, and logistics rules for products purchased on our official website, covering our full range of classic flip-flop series, casual slippers, and daily sandals. We maintain unified, standardized global shipping service standards for all customers worldwide, with consistent logistics rules, delivery cycles, and service terms for both domestic and international orders. By placing an order on our platform, you confirm that you have read and fully agreed to all terms outlined in this Shipping Policy.

Order Processing Time

All submitted orders will be verified, processed, packaged and prepared for shipment within 1 to 3 working days after successful payment confirmation. Our professional logistics team conducts strict sorting, quality rechecking and protective packaging for every pair of footwear to prevent scratches, deformation or damage during transportation. Orders placed on holidays or peak shopping periods will still follow the standard processing cycle, with no unnecessary delays under normal circumstances.

Global Delivery Timeframe

We provide unified global delivery services for all regions around the world. The standard shipping transit time for all orders is 6 to 12 working days. This delivery cycle applies equally to all domestic and international destinations with no regional differentiation or variable delivery standards. The estimated delivery time is calculated based on the completion of order shipment, excluding the initial 1–3 working days of order processing.
To meet customers with urgent wearing needs, we also support expedited delivery services as an optional logistics solution. Customers can choose the accelerated shipping method during checkout to shorten the overall delivery period and receive their products faster.

Free Shipping Service

We offer 100% free worldwide shipping for all products in our store. There are no additional shipping fees, logistics handling charges, remote area surcharges or hidden fees for any valid order. All customers can enjoy free standard delivery services regardless of order amount, destination region or product category. This consistent free shipping policy applies to all our classic flip-flops, casual slippers and sandals, bringing cost-effective and transparent shopping experiences for every global user.

Unified Settlement Currency

All logistics-related fees and product pricing on our website adopt USD (United States Dollar) as the sole unified settlement currency. There are no complicated currency conversion procedures or extra conversion charges. All shipping service rules and charging standards are unified and transparent, ensuring consistent shopping costs for global customers.

Shipping Coverage & Restrictions

Our shipping services cover most regions and countries worldwide. We strictly comply with international logistics regulations and local customs requirements to ensure smooth delivery of all orders. In rare cases, individual regions may face temporary shipping restrictions due to local policy adjustments, customs controls or abnormal logistics conditions. We will actively notify affected customers and provide reasonable solutions once such situations occur.

Delivery Tracking & Order Status

Once your order is shipped, we will update the corresponding logistics tracking information in a timely manner. Customers can check the real-time delivery status, transit progress and estimated arrival time through the order page on our official website. We recommend that customers check the logistics information regularly and keep an eye on delivery updates to ensure smooth receipt of packages.
If your package encounters abnormal logistics status such as delayed transit, stuck customs or no updated tracking information for a long time, you can contact our customer service team for professional inquiry and assistance.

Undeliverable & Returned Packages

Packages that are returned due to incorrect customer shipping addresses, unreachable contact information, long-term unclaimed status or personal refusal to receive will be handled in accordance with our after-sales and refund rules. Customers shall be responsible for the abnormal delivery problems caused by personal reasons. We will provide follow-up processing support for returned packages and rearrange delivery or process refunds according to actual conditions.

Policy Updates

We reserve the right to update and revise this Shipping Policy at any time to adapt to logistics service upgrades, operational adjustments and industry standard changes. All updated terms will be published officially on our website and take effect immediately after release. Your continued use of our website and continued purchase of our products after policy updates signifies your acceptance of the latest shipping service terms.

Customer Support

For any inquiries regarding order processing progress, shipping time, logistics tracking, expedited delivery services or other shipping-related issues, please reach out to our professional customer service team via the official Contact Us page. All official contact methods are available on the Contact Us page, and we will provide timely and professional responses to resolve your logistics-related questions.

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