Privacy Policy

Overview

This Privacy Policy explains how our official website collects, uses, stores, protects, and discloses personal information submitted by users during browsing, ordering, and after-sales service processes. This policy applies to all visitors, registered users, and customers who purchase our classic flip-flop series, casual slippers, and sandals through our platform. We strictly abide by global data protection principles and are committed to safeguarding the personal privacy and data security of every global customer. By accessing our website and placing orders, you fully acknowledge and agree to the terms specified in this Privacy Policy.

Information We Collect

We only collect necessary and legitimate user information to complete order transactions, provide logistics services, and deliver standardized customer support. The personal information we collect is limited to content actively provided by users or automatically generated during normal website access, including the following categories:
Personal Identification and Contact Information: This includes your name, valid email address, contact phone number, and shipping address. Such information is essential for us to confirm order information, arrange product packaging and delivery, and follow up on after-sales return and refund services.
Payment and Transaction Information: We record order records, purchased product information, consumption amount in USD, and transaction status. We do not directly collect or store your complete bank card, payment password, or sensitive payment credentials. All payment procedures are completed through secure third-party payment channels to ensure payment data security.
Website Access Data: To optimize website operation and user experience, we may automatically collect basic browsing data, including your access time, browsing pages, device type, and network access information. Such data is counted anonymously, cannot be used to locate individual user identities, and is only applied for website performance analysis and service improvement.

Purpose of Information Usage

All collected user information is only used for legitimate service purposes and will never be used for unauthorized commercial promotion or illegal use. The main usage scenarios are as follows:
First, to process and complete your orders, including order verification, product production and packaging, logistics arrangement, and delivery tracking, ensuring that your purchased classic flip-flops, slippers, and sandals can be delivered to you efficiently within the stipulated time.
Second, to provide standardized after-sales services, including processing 60-day return applications, verifying product return conditions, and completing 5-10 working days refund procedures, so as to fully protect your consumer rights and interests.
Third, to deliver official customer service responses, reply to your consultation messages, feedback suggestions and service demands, and solve your problems related to products, orders and logistics in a timely manner.
Fourth, to optimize website functions, adjust product display categories, improve service processes, and upgrade overall shopping experience based on user browsing and transaction data.

Information Storage and Protection

We adopt industry-standard technical and management measures to protect your personal information from unauthorized access, disclosure, tampering, loss and abuse. All user data is stored on secure encrypted servers with strict access authority control. Only authorized service and operation personnel can access user information within the scope required by their job duties.
We will retain your personal information only for the period necessary to fulfill the service purposes. After the order is fully completed and the after-sales guarantee period expires, we will regularly clean up and encrypt invalid user data. We will not store your personal information permanently without legitimate reasons.

Information Sharing and Disclosure

We solemnly promise that we will never sell, rent or trade your personal information to any third-party commercial institutions for profit. We only share necessary user information with qualified third-party service providers under the premise of user authorization and legal requirements, to ensure the normal operation of services.
The limited shared information includes shipping address and contact information provided to logistics service providers for completing product delivery, and necessary transaction information provided to third-party payment institutions for completing fund settlement. All third-party service providers have signed strict data confidentiality agreements with us and are prohibited from using user information for other unauthorized purposes.
We may disclose user information in accordance with mandatory legal requirements, such as responding to official legal procedures, judicial investigations and regulatory supervision requirements.

User Rights

As a user of our platform, you have the right to inquire, view, correct and update your personal information on your own initiative. You also have the right to apply for us to delete your personal data when the information is no longer needed for service purposes.
If you have any demands related to personal information query, modification or deletion, please contact us through the official channel on our Contact Us page. Our customer service team will verify your identity and respond to your legitimate requests in a timely manner.

Cookie Policy

Our website uses standard Cookie technology to record user browsing preferences, optimize page display effects, and simplify repeated operation steps for users. Cookies will not collect your private sensitive information or invade your personal privacy. You can adjust the Cookie acceptance settings through your browser at any time. Disabling Cookies may affect part of the website browsing experience, but will not prevent normal order placement and transaction functions.

Policy Updates

We reserve the right to update and adjust this Privacy Policy irregularly to adapt to service optimization and standardized compliance requirements. All updated policy contents will be published on the official website page. The revised policy will take effect immediately after being displayed on the website. Your continued use of our website and services after the policy update confirms your recognition and acceptance of the latest terms.

Contact Regarding Privacy Issues

If you have any questions, doubts or complaints about this Privacy Policy and our personal information processing rules, please get in touch with us through the official contact channels displayed on the Contact Us page. Our professional team will provide you with detailed replies and professional support.