Refund Policy

General Overview

This Refund Policy clearly defines the official rules, eligible conditions, processing procedures, and timeframes for all refund and return-related requests on our website. This policy applies to all purchased products in our store, including classic flip-flop series, casual indoor and outdoor slippers, and daily wear sandals. We implement a customer-oriented and standardized refund system for all global customers with unified service standards worldwide. By placing an order and completing a purchase on our platform, you agree to fully comply with the terms stated in this Refund Policy.

Return & Refund Eligibility

We provide a unified 60-day return window for all customers from the date of receiving the ordered products. Any application for return and refund submitted within the valid period will be reviewed and processed by our professional after-sales team. To be eligible for a refund, the returned items must remain in new, unused, and undamaged condition, with all original packaging, tags, and accessories intact. Products that are damaged due to personal use, improper maintenance, artificial breakage, or excessive wear will not be qualified for return or refund.
Eligible scenarios for refund applications include unsatisfactory product matching, inappropriate size selection, unopened and unused inventory, as well as product quality problems confirmed by official inspection. We strictly adhere to fair and standardized review standards to protect the legitimate rights and shopping experience of every global customer.

Standard Refund Processing Timeframe

Once we receive and complete the official inspection of your returned items and confirm that the products fully meet the return eligibility requirements, we will initiate the formal refund process. All eligible refunds will be completed within 5 to 10 working days. The entire refund procedure is unified for all global customers without regional differences or preferential processing.
The actual arrival time of the refund may be slightly affected by the processing cycle of your third-party payment platform or bank institution. Our official processing time is strictly implemented in accordance with the specified working days, and we will not be responsible for any delays caused by third-party financial channels.

Refund Calculation Rules

All product prices on our website are settled in unified USD currency. For eligible return orders, we will issue a full refund of the product purchase price based on the actual payment amount. As our store provides free worldwide shipping for all orders, no shipping fee will be deducted or refunded for any return application.
No hidden fees, handling fees, or deduction items will be charged during the refund process. The refund amount is transparent and fully compliant with the actual consumption amount of the customer’s order.

Non-Refundable Situations

To ensure standardized and fair operation of after-sales services, we do not support refund applications under the following circumstances: products exceeding the 60-day valid return period; products damaged, worn, stained or modified after personal use; lost original packaging and accessories that cannot be restored to new product condition; man-made damage, improper use or accidental damage caused by the customer; invalid return applications with false information or non-compliant return goods.

Partial Refund & Special Processing

For orders with multiple product purchases, customers can apply for partial return and partial refund for eligible single items. The refund amount will be calculated according to the unit price of the corresponding product. For special scenarios such as defective products confirmed by our quality inspection team, we will provide free return service and full refund processing in strict accordance with official policies.

Order Cancellation Rules

Customers can apply for order cancellation before our team completes order shipment. All unshipped orders can be cancelled freely, and we will process the full refund within the specified refund cycle. Once the order enters the packaging and shipping process, order cancellation will no longer be available, and customers can only submit return applications after receiving the goods.

Policy Updates & Terms Recognition

We reserve the right to update and optimize this Refund Policy irregularly to adapt to service upgrades and standardized compliance requirements. All updated terms will be officially displayed on our website and take effect immediately after publication. Continued use of our website and continued purchase of our products after policy updates represent your recognition and acceptance of the latest refund rules.

Support & Contact

If you have any questions about return eligibility, refund progress, order cancellation, refund amount settlement or other after-sales related issues, please contact our official customer service team through theContact Us page. All official contact channels are displayed on the Contact Us page, and our professional team will provide you with accurate replies and standardized after-sales support in a timely manner.

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