Customer Service Policy

Introduction

This Customer Service Policy outlines the standardized service rules, logistics arrangements, after-sales regulations, and shopping guidelines for all customers shopping on our official store. Dedicated to delivering a transparent, reliable, and customer-friendly shopping experience, we have unified all service standards for global users. All policies stated below apply to all products in our store, including classic flip-flop series, casual slippers, and daily sandals, ensuring every customer enjoys consistent, high-quality service during every shopping journey.

Order Processing & Shipping Service

We adhere to efficient and standardized order processing procedures for all global orders. Once your order is successfully placed and payment is confirmed, our team will complete order verification, product sorting, and packaging within 1 to 3 working days. All products are carefully packaged with protective materials to avoid damage during transportation and ensure intact product delivery.
We provide unified global logistics services for all regions, with a standard delivery time of 6 to 12 working days for all international orders. The delivery cycle is consistent worldwide with no regional differentiation. To accommodate customers with urgent demands, we also offer expedited delivery options as an alternative logistics solution, meeting diverse timeline requirements for different shopping needs.
All items in our store qualify for free worldwide shipping. There are no hidden fees, extra shipping charges, or additional handling fees for any order. We maintain transparent shipping rules to help customers control shopping costs and enjoy a cost-effective and worry-free shopping experience.

Payment Standard

To simplify global cross-border shopping and unify settlement rules for all international customers, we adopt USD (United States Dollar) as the only unified currency for all product pricing and order settlement. All product prices displayed on our website are final and inclusive, with no extra conversion fees or service charges. This unified payment standard eliminates the complexity of multi-currency conversion, ensures payment transparency, and allows global customers to complete payments conveniently and efficiently.

Return & Refund Policy

60-Day Return Policy

We support a flexible and customer-protective 60-day return window for all purchased products. Customers can initiate a return application within 60 days upon receiving the goods if you are unsatisfied with the product style, size, or encounter any non-artificial quality issues. All returned products must be kept in original condition, with intact packaging and unused appearance to qualify for official return review. We strictly follow standardized return procedures to protect the legitimate rights and interests of every customer.

Refund Processing Rules

After our professional team receives, inspects, and verifies the returned items to confirm compliance with return conditions, we will complete the official refund processing within 5 to 10 working days. The refund will be processed according to your original payment channel with transparent procedures and efficient review progress. We have no complicated audit processes or delayed refund arrangements, ensuring that eligible customers can receive refunds in a timely manner.

Customer Support & Communication

We value every customer’s shopping experience and feedback. For any inquiries regarding product details, order status, logistics information, return and refund procedures, service consultation, or cooperation proposals, please refer to our official Contact Us page. All official contact methods and dedicated support channels are fully displayed on the Contact Us page. Our professional customer service team is always ready to provide timely, polite, and professional responses to resolve your doubts and problems effectively.

Service Commitment

We always uphold the customer-first service concept and strictly implement all standardized service policies. From order processing and logistics delivery to after-sales returns and refunds, every service link is standardized and institutionalized to ensure fairness, transparency and efficiency for all global customers. We are committed to continuously optimizing our service system, improving customer shopping experience, and building long-term trust and reliable cooperative relationships with every global user through high-quality products and thoughtful services.

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